Category: Tech Support
14 Articles
Orange arrow How can I get my username?

2786 views
  On the top left section of the login page, you’ll find a link that reads “Forgot my password”. Click on that link. On the new page that appears, type in the email address that you provided to us and click “Send”. You should receive an email from Food Lovers-admin@foodloversonline.com within a mi...
Posted in: Tech Support

Orange arrow Why did I receive a message that reads “temporarily inactive” when I tried to log in?

2798 views
  After your trial period expires, your membership automatically renews at a weekly rate of $4.99 (13 weeks prepaid) per week, plus taxes in CA. Your payment must not have processed successfully and therefore your membership was not renewed. To confirm, please check your credit card or bank account...
Posted in: Tech Support

Orange arrow How can I get my password?

3311 views
  On the top left section of this same home page, you’ll find a link that reads “Forgot my password”. Click on that link. On the new page that appears, type in the email address that you provided to us and click “Send”. You should receive an email from Food Lovers-admin@foodloversonline.com within...
Posted in: Tech Support

Orange arrow Why haven’t I received my activation link?

3791 views
  We apologize for the delay. If you purchased or accepted the trial membership you should have received a “Membership Confirmation” email immediately after placing your order. Please check your inbox, and all other sub-folders (spam, junk, etc). You can search through your email u...
Posted in: Tech Support

Orange arrow How do I log in?

3694 views
  When you purchased your Food Lovers Fat Loss system, you were offered a FREE 14-Day trial membership to this site. If you accepted this 14-Day trial and provided your email address to the Sales Representative or website during your order placement, you were sent a "Membership Confirmation” email. ...
Posted in: Tech Support

Orange arrow If I start the 21 Day Metabolism Makeover program again, will my Eating Journal reset or disappear?

3281 views
  No. Everything that you enter into your Eating Journal will be saved permanently and you will always be able to review past journal days. The only section that resets when you modify your 21 Day Metabolism Makeover day is the “21 Day Makeover” tab....
Orange arrow Why can’t I change my meal/snack to 7:15am?

2333 views
  Food Lovers Online will only allow you to enter your meals in half hour increments. In other words a meal at 7:15am will have to be entered as 7:00am or 7:30am....
Tagged: Meals, Snacks, Snack, Meal, Time, 15, 45


Orange arrow How come it will not let me enter 18 3/4" when I try to update "My Measurements"?

2464 views
  The acceptable format for entering your new measurements will either be whole numbers i.e. 1",2",3" etc. or a decimal point in case your measurement contains fractions i.e. 18 3/4" should be 18.75"....
Orange arrow It will not accept my "Clothing Size" when I try to update "My Measurements"?

2110 views
  To update your 'Clothing Size' in the 'My Measurements' section males will have to enter their pant size and females their dress size....
Orange arrow How do I enter an item that is not in the food database?

2552 views
  The option to enter food that is not in the database can be seen after you conduct a search for that food item. You will see the option on the lower right of the search results box....
Orange arrow Why isn't Food Lovers Online (Eating Journal) displaying like it should?

2591 views
  As of 09/24/2012 we have recently updated the "Eating Journal" in the Food Lovers Online site. In order for it to display correctly some individuals might need to clear your internet "cache". Internet Explorer:Locate the "Menu Bar" near the top of your browser windowClick on "Tools" and select "Int...
Orange arrow The time I want to adjust my wake/meal time is gray, why can't I select it?

2452 views
  You're asking about the times in your Eating Journal that are greyed out. About 10 days ago we launched some changes and fixes to the Eating Journal section of Food Lovers Online. You'll notice that you can now choose your times in 15 minute intervals. You also have a "recipes" tab in the sc...
Posted in: Tech Support

Orange arrow How do I start from day zero?

3553 views
  If you would like to start fresh from day zero it is definitely possible. What you want to do after you log in is locate the "My Account" button on the top right of the web page. On the next page scroll down to locate the "21 Day Metabolism Makeover Program" section. In this section you will fi...
Posted in: Tech Support

Orange arrow Do you have an app?

3394 views
  We are currently finishing production on a mobile version which will not cut out any core functionality and will allow you to have the same tools as the online version. The app will be here VERY soon!! It will be available to all active members of Food Lovers Online....

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